Desk Assistant (Work Study Only)

Position Overview

The Desk Assistant work study position supports the daily operations of the Office of Academic Advising by providing front desk coverage, assisting with student check-ins, and contributing to other project /program administrative and outreach tasks.

Job Description & Responsibilities

• Daily Responsibilities
  • Provide reception desk coverage, Monday through Friday, 9:00 a.m. – 4:00 p.m.
  • Check in students for scheduled appointments with Staff or Peer Academic Advisors
    • Provide notification of appropriate individuals
  • Check in drop-in students to the office.
    • Provide notification of appropriate individual
  • Maintain the cleanliness and organization of the front office reception area.
  • Make appointment reminder phone calls/messaging on behalf of academic or peer advisors.
• Other/Project-Based Responsibilities
  • Conduct phone and messaging outreach to promote office programs, events, and workshops

Training & Requirements

• Students will have knowledge of or receive training on:
  • Staff roles and services offered by the Office of Academic Advising
  • Use of office technology and tools, including:
    • Office of Academic Advising Check-In System
    • Google Calendar
    • Google Documents
    • Zoom Phone
    • Google gChat
  • FERPA (Family Educational Rights and Privacy Act) compliance and confidentiality standards

Candidates may Thrive in this Role if they Possess:

• Strong communication skills – both verbal and written, with a professional and courteous demeanor
• Reliability and punctuality – consistent attendance and time management are essential
• Attention to detail – especially when handling confidential information and scheduling tasks
• Customer service mindset – ability to interact positively with students, staff, and visitors
• Adaptability – comfortable working in a dynamic environment and engaging with a wide range of student questions, topics, and situations
• Basic technology proficiency – familiarity with Google Workspace and virtual communication tools
• Team-oriented attitude – willingness to collaborate and support office initiatives

Supervisor

• Amanda Ehlers