COE Student Tech
We will train you in all duties, experience is not required. All Majors are encouraged to apply!
Characteristic Duties:
- Monitoring incoming support incidents, and responding in an appropriate manner
- Gathering information where necessary
- Prioritizing incidents correctly (ie program running slowly vs workstation completely nonfunctional, what to do first?)
- Verifying completion of all required tasks before calling the incident resolved
- Troubleshoot, repair, and/or replace both hardware and software of systems in staff offices, labs, and classrooms, including but not limited to: monitors, printers, scanners, hard drives, and network connections (WE WILL TRAIN YOU)
- Providing remote technical support over the phone, email, or with remote access software
- Walking around campus to assist users in person
- Using creative problem solving to discover new solutions to problems
- Other Duties as Assigned
Possible hours of work:
- Up to 20 hours / week during regular semesters
- Up to 40 hours / week during academic breaks (Fall, Winter, Spring, Summer)
- No overtime
- Core working hours are between 8 AM and 5 PM, but nights and weekends may be available
Preference will be given to candidates who can:
- Offer a minimum of one year commitment
- Intend to stay employed with IT-Client Services for multiple yearsÂ
- Work a minimum of 10 hours/week during regular semesters
- Work a minimum of 20 hours/week during academic breaks (especially summer, winter)