IT Service Desk CSR

The IT Service Desk's Customer Service Representatives (CSRs) enjoy helping students, staff, faculty, and guests navigate technology at UNI.

Common tasks:

• Help with all forms of customer contact (phone, chat, email, Service Hub, and in-person)
• Troubleshoot general technology issues and questions such as account access, email, Google Apps, wifi, and Blackboard
• Review documentation and training and provide suggestions for improvement
• Create and monitor incidents, escalating or routing to other staff as needed
• Follow instructions from CSRs- Level 2 and 3, GAs, and full-time staff

Reports to: Service Desk full-time staff

Qualifications:

• Strong interpersonal and communication skills (verbal and written)
• Desire to help others
• Aptitude and interest in technology plus willingness to learn
• Attention to detail
• Ability to handle multiple requests at the same time

We have multiple positions available during the week days (8 am to 4:30 pm, Monday through Friday) and some evenings.